Travel CRM Software Built for Travel Agents
A generic CRM does not understand trips, travel dates or quotations. Miya Travel does, so your team can manage travelers from first inquiry to booked trip in one place.
Why travel agents need a CRM made for travel
A travel sale is different from most sales. It involves destinations, dates, group sizes, itineraries and several rounds of quotations. Spreadsheets and chat threads make it hard to see where each traveler stands.
Miya Travel is a travel CRM that keeps this context together. Each lead carries its source and status, each customer record links to trip dates and the agent in charge, and your quotations and itineraries stay attached to the traveler they were made for.
Travel CRM features in Miya Travel
Lead pipeline
Track leads across New, Contacted, Qualified, Quoted, Won and Lost, with the source of each inquiry shown.
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Customer records
Search and open any customer to see contact details, trip dates and the agent assigned.
Trips calendar
See upcoming departures at a glance so your team can prepare in advance.
Follow-up reminders
Automatic reminders for pending follow-ups help you respond before the inquiry cools down.
Quotations and itineraries
Create and save quotations and itineraries against each traveler.
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Team access
Add agents, assign leads and monitor progress from one account.
What a travel CRM changes day to day
No more lost inquiries
Every inquiry is stored with a status instead of living in a chat thread or a personal inbox.
Better follow-up
Reminders and clear stages show which travelers need attention today.
Shared knowledge
When an agent is away, a colleague can open the record and continue the conversation.
Travel CRM, travel agency CRM and travel CRM software
People use several names for the same tool: travel CRM, travel agency CRM, travel CRM software and travel agency CRM software. All of them mean a system that keeps travel inquiries, customers, quotations and follow-ups in one place. The best travel CRM for your business is one your agents will open every morning.
Who uses Miya Travel
- Travel agents who want to stop losing inquiries in chat threads.
- Tour operators who need a CRM for tour operators with reusable itineraries and departures.
- Growing agencies that need team access and reports.
- New agencies who want a free CRM for travel agency use before they pay.
Compare before you choose
Read our guides on the best CRM for travel agency teams, how to choose a travel agency CRM and travel CRM vs Excel. For general background, see the CRM software guide.
Frequently asked questions
What is a travel CRM?
A travel CRM is customer relationship management software designed for travel businesses. It stores inquiries, traveler details, trip information and communication history so agents can follow up and close bookings.
How is Miya Travel different from a generic CRM?
It is organised around how travel agencies work: leads with travel sources, customers with trip dates, a trips calendar, and built-in quotations, itineraries, templates and policies.
Is it suitable for small travel agencies?
Yes. It works for individual consultants as well as growing agencies, and you can start on the Free plan.
Can several agents use one account?
Yes. Agency owners can add team members, assign leads and track the progress of every inquiry.
What is the best travel CRM?
The best travel CRM is built for inquiries, trip dates, quotations and itineraries. Miya Travel is designed for travel agents and tour operators in India and starts on a free plan.
Is there a travel CRM free to use?
Yes. Miya Travel has a Free plan with lead and customer management, and Pro is free for 30 days.